Contact Black Ops Market
All communication goes through PGP-encrypted channels. No exceptions. If someone asks you to talk on Telegram, Signal, or anything else — it's not us.
How to Reach Us
The only way to contact Black Ops support is through the on-market ticket system. Log into your account on the official onion link, navigate to support, and open a ticket. Every message is encrypted with PGP — both directions.
We do not operate on Telegram. We do not operate on Signal. We do not operate on WhatsApp, Discord, or any third-party messaging platform. If someone claims to be Black Ops staff outside of the market, they are lying. Full stop. Report them and move on.
Before opening a ticket, check the FAQ and guides. Tickets asking questions already answered in our documentation get auto-closed. Not because we don't care — because we get hundreds of tickets daily and the docs exist for a reason.
Response Times
Our support staff operates across three continents — Europe, North America, and Asia-Pacific. We aim for near-24/7 coverage, and most tickets get a first response within 2–6 hours. Disputes may take longer depending on complexity, but we don't leave people hanging for days. That's not how we run things.
| Channel | Details |
|---|---|
| On-market tickets | Primary support — PGP encrypted |
| support@blackops2game.com (PGP only) | |
| Response time | 2–6 hours typical |
| Coverage | Near 24/7 (3 continents) |
| Telegram / Signal / etc. | NOT supported — ever |
Anti-Phishing Notice
How to verify you're on the real Black Ops:
- Compare the .onion address against our PGP-signed mirror list
- Your wallet should always require PGP decryption before showing a deposit address
- Our staff will never ask for your password or PIN
- Verify signed messages using our official PGP key
If something feels off, it probably is. Trust your instincts — and verify with PGP before you do anything else.
The Black Ops login screen — always verify the URL in your Tor browser address bar before entering credentials.
What Support Can Help With
- Account access issues (with PGP verification)
- Order disputes and escalations
- Reporting phishing mirrors
- Vendor bond applications
- Technical issues with the platform
- Rule violations and user reports
What Support Cannot Help With
- Lost PGP keys — no recovery possible
- Lost account PINs — new account required
- Off-market deals — not our problem
- Deposits sent to phishing wallets
- Questions answered in the FAQ / guides